Thank you for shopping with Bella Margaret Jewellers. We aim to provide the best jewelry accessories and services with the consideration of exceptional customer care services. If for any reason you are not satisfied with your purchase from us, we do offer a straightforward Returns and Refunds policy which is clearly outlined below.

1. Eligibility for Returns and Refunds
To be eligible for a return, your item must be unused, in it’s original condition and accompanied by the original packaging.
Customised or personalised items may not be eligible for return unless they are defective or damaged upon arrival.

2. Return Period
You have 3 days after the arrival of your product from the date of the delivery to initiate a return or exchange request.
After specified return period, we request the right to refuse returns or exchanges.

3. Return Processes
If you would want to return an item, please contact our customer service email (enquiries@bellamargaretjewellers.com) or kindly whatsapp us on +263 77 370 8230 to initiate return process.
We will require proof of purchase, such as the order number or receipt, to process your return request.
The customer is responsible for any return shipping costs unless the item received is defective, damaged or incorrect.

4. Refund Options:
Once your return request is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, refunds will be issued to the original payment method used during the purchase.
Please note that shipping fees and any applicable taxes or duties are non refundable.
Refunds can take several business days to process and appear on your statement, depending on your payment provider.

5. Exchanges
If you wish to exchange an item for a different size, style or design, please contact our customer service team.
Exchanges are subject to product availability.
If the requested item is not available, we will provide you with alternatives or issue a refund.

6. Damaged or defective items:
In the case of receiving a damaged or defective item, please contact or customer service team immediately (enquiries@bellamargaretjewellers.com)
We will request photos or other evidence to assess the issue
Upon verification, we will provide instructions on how to proceed with the return or exchange.

7. Non-Refundable Items
For hygiene reasons and your safety, certain items such as earrings (for pierced ears) are not eligible for return unless defective or damaged.

8. Changes to the returns and refunds policy
We reserve the right to update or modify our returns and refunds policy at any time.
Any changes will be effective immediately upon posting the revised policy on our website.